We are on holiday in New Zealand and have just had the most appalling "service" in a restaurant that I had to air my views.
Eating out in NZ is not cheap and so we decided to take advantage of an offer that
Al Ponte Ristorante Italiano
was running for a Wednesday Evening. Pizza or pasta plus a glass of house wine for $20 ( €15 £13) The restaurant is in Wanganui
The restaurant wasnt busy and we ordered and the food arrived. Now the normal thing in an Italian is for the waiter to arrive with a pepper pop the size of his/ her arm and to offer black pepper and of course the essential parmesan cheese.
Neither were offered so we called the waitress back and asked for pepper and cheese. They arrived a couple of minutes later and to be fair enhanced a tasty meal.
However when it was time to leave, we asked for the bill and expected $40. The bill delivered was $42 which included a $2 supplement for parmesan!!!
I was shocked to see a supplement for condiments and after having paid decided that would have a word with the owner who was by the till.
I explained that it is usual for Italian restaurants to offer the full range of condiments with meals and that I thought that he was taking advantage by charging extra. He shrugged and said it was "expensive" and that was why they charged.
I was lost for words and left disgusted.
I did a quick google check and he hasnt run the restaurant for long, reviews are mixed but my review/ advice is simple. "Dont take the piss out of your customers or you wont have any to take the piss out of."
Even in the picture on the net he is standing at the door looking for the next customer to fleece!!