Tuesday 24 May 2011

A lesson learned

We had a lunch party today, 27 people. As is usual with any group of French they arrived over a period of time with the agreed time about in the middle.
We cooked them an individual quiche with green salad for starters, chicken basquaise with cubed potatoes and a vegetable mix for main dish and an ice cream dessert for dessert. They had a small glass of wine, or coke or orange juice for the non drinkers.
For this we charged €9.90 a head (£8.60 at today's exchange rate)We also allowed them use of the large room for an hour or so after the meal so they could chat together.

We believe a good time was had by all, plates were cleaned and everybody was happy. Until that was it was time to pay the bill. Madame queried the coffees, "I thought they were included". J pointed out that what we had agreed was to substitute the wine we include for lunch for soft drinks, something we would not normally do.
They begrudging paid up but it left a bitter taste. Did they forget? Were they trying to get one over on us? We ended up being made to feel guilty for charging them when we were within the agreement to do so.
The lesson we learned today is to do a quote. Get it on paper and get it signed. It may be tedious but at least both sides will know where they stand and neither will have any nasty suprises.

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