Monday, 3 December 2012

Customer Contact

In all my years in retail, I cannot remember a customer with the same "complaint" as we had this weekend
This is a copy of the email we received

Hi Jeanne and Ian, 
hanks for a good  lunch today, the cerf was great, very tender. 
However, we think you undercharged us, you gave us some change from 40€. (We had cerf, 2 desserts, a carafe of house wine and 2 petit cafe, )   
Think we didn't pay for pre lunch drinks, a double expresso and a small beer. 
Please let us know how much we owe you and we will give it to you next time we call.

Kind regards,  D************ and L*********.

(cerf is venison)
How honest can you be!!

Whilst it was a lovely email to receive it was even better to realise that actually we had charged the right amount and that they had nearly 10% change from their 40€

And to our customers, rest assured we will continue to offer great value

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